Employee Complaint Manager
Effective Date: September 15, 2026
These Terms of Service ("Terms") govern access to and use of Employee Complaint Manager ("ECM," "the Service," "Company," "we," "us," or "our"), operated by Step One Business Services, LLC, a California limited liability company.
By creating an account, purchasing a subscription, or using the Service, the customer and its authorized users agree to these Terms.
If an individual accepts these Terms on behalf of a business or other organization, that individual represents that the individual has authority to bind that organization to these Terms.
Employee Complaint Manager is a software service designed to help organizations record, organize, track, investigate, and manage employee complaints and related matters.
The Service may include features for:
Company may modify, add, or remove features from the Service from time to time.
Employee Complaint Manager is a software tool.
Company does not provide legal advice, employment-law advice, human-resources advice, investigation findings, or recommendations concerning how a customer should handle a particular employee complaint.
The Service does not determine whether conduct violates a law, company policy, employment agreement, collective bargaining agreement, or other requirement.
Customers are solely responsible for their employment practices, investigations, decisions, policies, and compliance with applicable law.
A customer must provide accurate information when creating an account and must keep account information reasonably current.
Each user is responsible for maintaining the confidentiality of the user's credentials.
Customers are responsible for activity conducted through their accounts and for managing authorized users.
Customers must promptly notify Company of suspected unauthorized access to an account.
Company may suspend access to an account when reasonably necessary to protect the Service, the customer, other customers, or the security of the Service.
The customer retains its rights to Customer Data entered into the Service.
"Customer Data" means information submitted, uploaded, or stored by the customer or its authorized users in ECM.
The customer grants Company a limited right to host, store, process, transmit, and otherwise use Customer Data as reasonably necessary to provide, maintain, secure, and improve the Service and to perform Company's obligations under these Terms.
Company does not acquire ownership of Customer Data merely because Customer Data is stored in ECM.
The customer is responsible for determining whether it has the right to collect and process Customer Data and for complying with applicable laws and regulations concerning that information.
Customers must:
Customers must not use ECM to unlawfully discriminate, harass, threaten, defraud, or otherwise violate applicable law.
A customer or user may not:
Access to paid portions of the Service requires a valid subscription.
Subscription prices, billing frequency, included features, user limits, and applicable charges are presented at the time of purchase or in the applicable customer agreement.
Unless otherwise stated, subscriptions automatically renew for the applicable subscription period until cancelled.
The customer authorizes the applicable payment processor to charge the payment method associated with the account for recurring subscription charges.
Company may offer free trials or limited versions of the Service.
Unless otherwise stated, a trial does not obligate Company to continue providing the Service after the trial period.
Company may impose reasonable limitations on features available during a trial.
Paid add-ons or features may not be included in a free trial.
A customer may cancel its subscription using the cancellation method provided by Company or through the applicable billing system.
Unless otherwise stated, cancellation prevents renewal at the end of the current paid subscription period.
Refunds are not provided.
Subscription fees may not include taxes, duties, or other governmental charges that may apply to the customer's purchase.
The customer is responsible for applicable taxes except taxes imposed on Company's net income.
ECM may provide optional AI-assisted features.
AI-generated output may be incomplete, inaccurate, misleading, or unsuitable for a particular situation.
Customers are responsible for reviewing AI-generated output before relying upon it.
AI features are not a substitute for professional legal, employment, human-resources, investigative, or other professional judgment.
Customers should not use AI-generated output as the sole basis for making a termination, disciplinary, compensation, discrimination, harassment, accommodation, or other employment decision.
Company does not guarantee that AI-generated output is accurate, complete, unbiased, or appropriate for a particular purpose.
Customers are responsible for ensuring that documents, statements, recordings, communications, and other materials uploaded or entered into ECM may lawfully be stored and processed through the Service.
Company does not review every document or item of Customer Data submitted to ECM.
The Service, including its software, interface, design, documentation, databases, trademarks, logos, and other materials provided by Company, is owned by Company or its licensors.
Except for the limited right to use the Service during an active subscription, these Terms do not transfer ownership of the Service to the customer.
Customers may not copy, sell, sublicense, distribute, modify, or create derivative works of the Service except as expressly permitted by Company or applicable law.
If a customer voluntarily provides suggestions, recommendations, or other feedback concerning the Service, Company may use that feedback to improve the Service without compensation to the customer.
Feedback does not include Customer Data.
The Service may depend on third-party services, including hosting, payment processing, email, SMS, storage, domain, security, and artificial-intelligence providers.
Third-party services may be subject to separate terms and privacy policies.
Company is not responsible for the independent operation or policies of third-party services.
Company will make reasonable efforts to keep the Service available.
However, Company does not guarantee uninterrupted or error-free operation.
The Service may occasionally be unavailable because of:
Company uses reasonable measures intended to protect the Service and Customer Data.
Customers acknowledge that no Internet service can guarantee absolute security.
Customers are responsible for maintaining appropriate security practices within their own organization, including user access controls and credential security.
Company may suspend or terminate access to the Service if:
Company will use reasonable efforts to provide notice before suspension or termination when circumstances reasonably permit.
Upon termination, the customer's right to access the Service ends.
Customer Data may be deleted after termination in accordance with Company's data-retention practices.
Customers are responsible for exporting any Customer Data they need before termination, subject to any export functionality provided by the Service.
Company may retain limited information when reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud, maintain security, or satisfy legitimate business requirements.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE EXTENT PERMITTED BY LAW.
COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
COMPANY DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF INFORMATION ENTERED BY CUSTOMERS OR GENERATED BY AI FEATURES.
COMPANY DOES NOT PROVIDE LEGAL, EMPLOYMENT, HUMAN-RESOURCES, OR INVESTIGATIVE ADVICE THROUGH THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOSS OF DATA ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY'S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER TO COMPANY FOR THE SERVICE DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, limitations will apply only to the extent permitted by law.
To the extent permitted by law, the customer agrees to defend, indemnify, and hold harmless Company and its officers, employees, contractors, and agents from claims, damages, liabilities, costs, and expenses arising from:
These Terms will be governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Company may modify these Terms from time to time.
Material changes may be communicated through the Service, by email, or by posting updated Terms.
The updated Terms will become effective on the date stated in the updated Terms.
Continued use of the Service after the effective date constitutes acceptance of the updated Terms to the extent permitted by law.
These Terms, together with any applicable order form, subscription agreement, or other agreement expressly incorporated into these Terms, constitute the agreement between the customer and Company concerning the Service.
If a written agreement signed by Company and the customer conflicts with these Terms, the signed agreement will control to the extent of the conflict.
If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
Failure to enforce any provision of these Terms does not constitute a waiver of Company's right to enforce that provision later.
Questions concerning these Terms may be directed to:
Step One Business Services, LLC